1.1. General collection and purpose
We do not ask for your information unless it is necessary. This information may serve customer service, client relations, and/or promotional purposes. In addition, billing information is collected to meet contractual obligations. Uniplay will not sell your personally identifiable information to others. Ultimately, our main goal is to use this information to improve your experience and the development of Uniplay’s services.
Before you send us your personal data, you will have the chance to consent or not consent to this privacy policy. If you choose to not consent, you will not be able to send us your data.
In case you email us, or send us your data in any way where we are not able to provide you with a choice of storing your data with us beforehand, you inexplicably give us the permission to store your data according to this privacy policy.
1.2. Personal information about someone else
If you provide personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws.
1.3. Third party access
Uniplay and our partners have agreed on how to treat personal information. When we feel you will benefit from their services, we may get in touch with our partners about your company’s’ needs. We do not sell, trade, or rent users personal identification information to others.
1.4. Data Sub-Processors
We use third party vendors in order to provide us and you with the functionality that you see on our services. You can review our data sub-processors at
https://uniplay.io/data-sub-processors1.5. Use of cookies
We use cookies to collect information about how visitors and users use our website and services. Our cookies track page views, traffic to and from the Uniplay site, location, devices on which were viewed, and other general information available on Google Analytics and Google Adwords. Uniplay uses these cookies to provide, maintain, and improve our website and services.
You may choose to not consent to functional cookies, in which case, you will not be able to use our services. You may choose to not consent to other cookies, in which case you may have a degraded experience using our services (including but not limited to marketing cookies and tracking cookies)
1.6 AI features in the Uniplay app
Some features of the Uniplay learner app use AI services provided by other companies: the AI Coach, Scenarios (role-play practice calls) and Capture photo missions. We only use these services for you if you turn on AI features. We ask you the first time you use the app, and you can change your choice at any time in Profile → Privacy → AI features. If you choose not to turn them on, these three features stay locked and the rest of Uniplay works as normal. If you turn AI features off, we end any AI call that is in progress and stop sending your data to these services.
When AI features are on, and only while you use these features, we share the following with these providers:
Deepgram
What it receives: your voice during AI Coach and Scenario calls, and your language setting.
Why: to turn your speech into text.
OpenAI
What it receives: what you say or type to the AI Coach and in Scenarios, your course progress, the learning interests you chose, and notes the AI Coach keeps about your learning.
Why: to write the AI Coach's and practice partners' replies, give you feedback on Scenarios, and remember what helps you learn.
Cartesia
What it receives: the replies of the AI Coach and practice partners, as text.
Why: to turn the replies into speech.
Google (Gemini)
What it receives: photos you take in Capture photo missions, and the mission's reference images.
Why: to check that your photo shows what the mission asks for.
These providers process this data only to provide these features to us, and they do not use it to train their AI models. Where they process data outside the EEA, the safeguards in section 2.2 apply. Notes the AI Coach keeps about you stay stored by Uniplay; while AI features are off they are not used. When you ask us to delete your account (section 3.1), we delete them along with your other personal information.